Frequently Asked Questions

Where will my order ship from?
Select items will be shipped directly from the manufacturer.

How quickly will my order ship?
Most orders ship within 24 hours. If an item has a longer wait time, for whatever reason, you can see that indicated on the product page.

What carriers do you use for shipping?
We use FedEx, UPS and USPS to ship orders. Orders that qualify for free shipping will be shipped at our discretion from one of these three services. If you are paying for shipping, you may select your shipping preference at checkout.

Is a signature required upon delivery?
Typically we do not require a signature for delivery. However, there are exceptions. Please contact us to verify whether or not a signature will be required on your specific order.

Can I cancel an order?
You may cancel your order at anytime before shipping.

Which payment methods do you accept?
We accept PayPal, Amazon Pay, Visa, Mastercard, American Express, and Discover.

Can I use more than one form of payment?
Yes. You will need to call us at (541) 980-7078 so that we can process your order manually.

How do you set your prices?
Pricing is set based on a number of variables, including manufacturer guidelines and market demand. We constantly strive to maintain the most competitive prices in the industry.

I would like you to carry a new product. Who do I talk to?
We love to talk to you about what items you want for your family. Please contact us by phone, email or in a Facebook message to let us know what you want to see in our shop.

The item I want is not in stock, what do I do?
Items that are not in stock display a “Pre-Order Me” button instead of an “Add to Cart” button. By placing a pre-order, you reserve your item and it will ship within the time indicated at checkout.

Can I cancel a pre-order?
Yes. You can cancel any order before it ships. Call or email us to cancel your order.

How do pre-orders work?
If we’re feeling confident that we know when a manufacturer will produce more of an item or release a new item, we are happy to take pre-orders for that product. Pre-order items will be charged at the time of purchased and shipped when available.

How long do I have to return an item?
We offer a generous 7-day return policy.

Can I return an item that has been used?
Unfortunately not. We require all returns to be in brand new condition with the original retail packaging. Please feel free to open the box and view the item, but do not use an item you may want to return.

Will I be required to pay for return shipping?
Yes. The cost to ship a return item will be your responsibility, unless the reason for the return is our error.